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Frequently Asked Questions

Quick answers to common questions about our platform

How do I get started with SkySMS?
  1. Create a free account on our platform
  2. Navigate to the API Keys section in your dashboard
  3. Generate a new API key
  4. Use the key in your application with our REST API

Check our API documentation for detailed integration guides.

Can I change the sender name or sender ID?

Sender IDs must be approved by telecommunications companies and the NTC, which requires an application process. Our SMS API uses the default sender name for easier, faster deployment without Telco registration requirements.

Can I include links in my SMS messages?

By default, SMS messages containing clickable links are blocked for security and compliance reasons. As a workaround, you can format links as plain text with spaces: www . example . com or use example[dot]com.

What happens if my SMS fails to send?

Failed messages are logged with detailed error information. You can view them in your dashboard under SMS Logs. Failed messages do not consume credits, and you can resend them using the resend endpoint or from the dashboard.

What's the difference between credits and subscriptions?

Credits: Pay-as-you-go model. Purchase credits and use them whenever needed. Credits never expire.

Subscriptions: Fixed daily message limit that resets every day. Set use_subscription: true in your API requests to use your subscription instead of credits.

How can I request a refund?

If you cancel your plan before use, you may request a refund via email or chat. For faster processing, please include your GCash name and number in your refund request. Contact us at smsapi@skysms.skyio.site.

Still Need Help?

Our support team is available to assist you with any questions.